Keeping Your Zeniar Portal Account Secure

Your Zeniar Portal account is the gateway to your hosting services, billing, and personal information. Keeping it secure is essential to protect your websites and data. Follow these best practices to stay safe.

1. Enable two-factor authentication (2FA) — This is mandatory for all Zeniar accounts and adds an extra layer of security every time you log in
2. Use a strong, unique password — Avoid using the same password across multiple services. Use a mix of uppercase, lowercase, numbers, and special characters
3. Use a password manager — Tools like 1Password, Bitwarden, or LastPass can generate and securely store strong passwords for you
4. Keep your email address up to date — Your email is used for account recovery and important notifications. Make sure it's current and secure
5. Review your contacts regularly — Check the contacts and users linked to your account and remove anyone who no longer needs access
6. Set appropriate user permissions — Only grant full account access to people who genuinely need it. Use restricted permissions wherever possible
7. Never share your login details — Zeniar staff will never ask for your password. If someone requests it, do not provide it
8. Log out on shared devices — If you access your portal from a public or shared computer, always log out when you're finished
9. Monitor your invoices and billing — Regularly check your billing section for any unexpected charges or changes to your payment methods
10. Keep your browser up to date — Using the latest version of your web browser ensures you have the most recent security patches

If you suspect any unauthorised access to your account, change your password immediately and contact our support team at [email protected].